Refund and Returns Policy

Effective Date: December 4, 2024

Introduction
At Navinova, customer satisfaction is our priority. We strive to ensure that every product meets your expectations. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange items purchased from us, either in-store or online.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • Condition: Items must be in their original, unused condition, complete with tags, labels, and any accessories or manuals included in the packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required to process any return or exchange.
  • Return Window: Returns must be initiated within 30 days of the purchase date. After this period, items are no longer eligible for return or exchange.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift Cards: All gift card sales are final and cannot be returned or refunded.
  • Sale or Clearance Items: Items purchased on final sale or clearance cannot be returned or exchanged.
  • Customized Products: Any item that has been customized or modified is not eligible for return.
  • Used or Damaged Items: Items that show signs of wear, damage, or alterations will not be accepted for return.

3. How to Initiate a Return

To start a return, please contact our Customer Service team:

Once your return is authorized, you will receive instructions on how to ship the item back to us. The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

  • Shipping Fees: Original shipping fees are non-refundable unless the product was defective or incorrectly sent.
  • Processing Time: Depending on your bank or card issuer, refunds may take additional time to appear on your account.

5. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange an item for the same model, please contact our Customer Service team to verify availability.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with Your Bank: Processing times vary based on payment providers.
  • Contact Your Card Issuer: There may be delays beyond our control.
  • Contact Us: If you still need assistance, please reach out to returns@navinova.com.

7. Damaged or Defective Items

If your product arrives damaged or is defective, please notify us within 7 days of receiving the item. We will arrange for a replacement or provide a full refund for the defective product at no additional cost to you.

8. Sale and Clearance Items

Only regular-priced items may be returned or refunded. Sale and clearance items are considered final sale and cannot be refunded or exchanged.

9. Additional Questions

For questions regarding your return or refund, please contact us: